Voice Teleservices
  • 10-Nov-2016 to 05-Jan-2018 (EST)
  • Inbound
  • Portland, ME, USA
  • $11.00
  • Base + Commission
  • Full Time

Paid Training - Health/Vision/Dental Insurances - Paid Time Off & Selected Holiday's


Summary/Objective:
The Inbound Marketing Advisor will be responsible for becoming acclimated with multiple call types, including To Go/Catering calls for restaurant and Sales calls from prospective customers. The ideal candidate will have extensive sales and upselling experience. This knowledge will be utilized to overcome objections and close sales, capture orders while "suggestive pairing", and increase average ticket value.

The employee will be highly familiar with the conscience of maintaining necessary service levels. Food orders are created that explain the customer's request and are transmitted to a specific restaurant location for pick-up. Employees communicate directly with store locations concerning a change to a customer request and/or service issue that requires special attention and/or escalation.

Previous experience in a call center or customer service environment is preferred. Ability to multi-task and keep an orderly, efficient work space. The employee assigned will be competitive, energetic, and passionate about establishing a rewarding career in marketing. Working in collaboration with our assigned client's marketing strategy, the Inbound Advisors primary objective is to provide direct contact with prospective customers. Inbound Advisors must have the ability to understand the marketplace and be able to communicate our client's business solutions effectively.

Duties & Responsibilities:

  • answer calls and respond to emails
  • handle customer inquiries both telephonically and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports

Education and Experience:

  • high school diploma or equivalent
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

Key High School Diploma or GED equivalent required Competencies:

  • verbal and written communication skills
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • judgment
  • adaptability
  • team work
  • stress tolerance
  • resilience

 

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